Principle 5: Say "YES" | Power Coaching HQ

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SMILE Effect

SMILE Effect Introduction (1:00)
The S in SMILE (1:16)
The M in SMILE (0:21)
Check Point 1
The I in SMILE (0:35)
The L in SMILE (0:39)
The E in SMILE (0:41)
Check Point 2

What is Power?

Power (2:53)
Check Point 3

Introduction to the 8 Core CSR Principles

Pattern for Excellence Introduction (1:34)
Check Point 4
Your Agenda and the Customers Agenda (1:00)
Principle 1: Be Positive (2:24)
Principle 2: Be Confident (2:59)
Check Point 5
Principle 3: Listen (2:20)
Principle 4: Care (1:22)
Check Point 6
Principle 5: Say "YES" (0:36)
Principle 6: Ask (3:11)
Check Point 7
Principle 7: Build Value First (2:54)
Principle 8: Gratitude (1:32)
Check Point 8
Pattern of Excellence Recap (4:18)

Conclusion

Training, Monitor, Coaching and Accountability (2:09)
Check Point 9
Final Quiz

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Principle 5: Say "YES"

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